Returns

Returns

You can return any resellable products to us within 30 days for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded. You must return the products to  TBK Tiles Factory Outlet showroom along with a receipt as proof of purchase and a refund will be made via the original method of payment.

If you cannot return items to our showroom, the resellable items must be delivered back to our warehouse. To begin the returns process please call us on 0203 967 7511 or complete the form below. Delivery arrangements,  charges and insurances are to be funded by the customer.

TBK Tiles Factory Outlet reserve the right not to refund if the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30 day period. We aim to process all refunds within 10 working days.

Website account holders can request a refund by logging into the Account. Simply go to your orders and select ‘request return’.

Change of Choice

If you change your mind about an item, orders can be cancelled within 14 days of purchase. You must then return your unwanted items within 14 days of our response from your initial returns request. Delivery charges are non-refundable. TBK Tiles Factory Outlet reserve the right deny a return if the products are deemed as not being in resell-able condition.

Incorrect or Damaged Deliveries

If you believe you have received the wrong order or the products you ordered arrive damaged, please get in touch with us within 2 working days. Calling 0203 967 7511. You may be required to send photographic evidence.

Incorrect orders will be replaced within 7 working days. Delivered to you for free. Damaged good will be replaced or refunded.

Checks Prior to Fixing

It is the responsibility of the customer and their tile fixer to ensure that the goods ordered are of satisfactory quality and suitability for the purpose required. This includes colour, shade and gauge. No claims can be accepted once the materials are used. Goods are supplied on the explicit understanding that British standards relating to tile fixings are followed.