Have you got a question regarding your online shopping experience? We’ve saved you some time by answering some frequently asked questions below.
Please contact us via email, chat or phone. Store contact details can be found on your order confirmation email.
For orders placed online for delivery, please call our Customer Services team on 0207 967 7511 or alternatively email firstname.lastname@example.org, including your order number in the email subject line
All unders under £475 have a delivery charge applied to them. The exact amount depends on your location within the UK. This is calculated at the checkout. Any orders that do not require a pallet delivery will be sent via DPD. DPD costs depend on your order weight. This is is calculated at the checkout. Sample orders are delivered for free.
We will aim to deliver all sample orders within 2 working days of being placed. This means that your order may arrive on the 2nd working day.
No, unfortunately collection is not available on sample, PayPal or IFC orders.
It may be the case that tiles are out of stock during the time you are browsing however you will be able to see when our next batch of stock will be entering our store.
If you can no longer travel to collect your order, please call our showroom as soon as possible so we are able to arrange delivery for you.
Please email email@example.com or call us on 0203 967 7511