Delivery Options and Store Collection

At TBK Tiles Factory Outlet we offer either express kerbside delivery, next day delivery or store collection – plus our home delivery sample service. We advise ordering your tiles in plenty of time for your fitter to ensure everything arrives when you need it. Throughout the Covid-19 outbreak we have continued to safely deliver products to our customers, to ensure you have everything you need for your tiling project.

Express Kerbside Delivery

Order before midday to receive your order within 3 working days. Free on orders over £400 or from £40 + vat.

Deliveries arrive by pallet on an 18 tonne tail lift HGV, and are direct to kerbside. Hazards or obstructions, e.g. sloped or gravel driveways, may result in the delivery being made to an alternative location. Access restrictions, e.g. narrow roads, may also lead to a delay or failure in delivery. If your property has restricted access, please let us know in the comments box at the point of placing your order. Orders will not be unpacked or carried indoors by the courier. Please ensure someone is in to receive your tile delivery. If required, pallets can be returned to your local branch for disposal.

We aim to deliver all orders within 3 working days, between Monday and Friday and excluding Saturday and Sunday. This means that your order may arrive on the 3rd working day. Postcodes in Scotland and offshore islands* may incur additional charges and lead times, please enter your postcode within the checkout and we’ll calculate these for you. Once your order has been dispatched, you will receive a dispatch confirmation email containing a link to track the status of your order. You can also track your order by logging in to ‘My Account’.

Postcode restrictions apply*, and charges are calculated at the checkout.

 

Next Day Kerbside Delivery

Next Day Kerbside Pallet Delivery: Order before midday to receive your order the next working day. From £47+vat.


Store Collection

In-store collection is free on all orders, regardless of their value. Please enter your postcode in the checkout and select a preferred, convenient store to collect from. We’ll update you via email, and in your ‘My Account’ online, when your order is ready for collection (up to 7 working days). You may also receive a call from the store.

For identification reasons, please note that orders paid for via PayPal cannot be collected from store.


Sample Delivery

Our sample service allows you to see how different colours and patterns will complement your interior, giving you extra confidence before you buy. You can select up to 4 free cut samples per order. We offer free postage on all cut samples.`


Orders Under 31kg

DPD Next Day 30kg: Parcel delivery of up to 30kg arriving next working day. £12.50 + vat.
DPD Next Day 6kg: Parcel delivery of up to 6kg arriving next working day. £7.99 + vat.